MS Visas & Immigration Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data, tell you about your privacy rights and how the law protects you.
1. Important Information and Who We Are
This privacy notice aims to give you information on the types of data we collect and process about you, what we do with your personal data and why we use your personal data.
MS Visas & Immigration Ltd is the controller and responsible for your personal data (collectively referred to as “MS Visas & Immigration Ltd”, “we” or “our” in this privacy notice).
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2. Your Personal Data
Personal Data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data — including first name, maiden name, last name, driving licence number, passport number, national insurance number or similar identifier, marital status, title, date of birth and gender.
- Contact Data — includes address, email address, telephone number and job title.
- Financial Data — includes bank account details.
- Technical Data — includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Profile Data — includes your interests, preferences, feedback and survey responses.
- Usage Data — includes information about how you use our website and services.
- Marketing and Communication Data — includes your preferences in receiving marketing from us and our third parties and your communication preferences.
In certain circumstances we may collect Special Categories of Personal Data about you (this can include details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Where you have positively opted into receiving marketing communications from us, we will rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent to marketing at any time by contacting us.
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data, including registering your interest as a new client, delivering our services and managing payments, managing our relationship with you, administering and protecting our business and website, delivering relevant website content, using analytics to improve our services, and making suggestions about services that may be of interest to you.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
4. Disclosures of Your Personal Data
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example where we are complying with legal obligations, a court order or a governmental authority.
In providing services to our clients and in complying with legal obligations, we may share your personal data with the following third parties:
- Suppliers and service providers, including IT services providers, system administrators and courier services.
- Search providers including financial organisations, credit reference, fraud prevention, identity verification and tracing agencies.
- Professional advisers, including lawyers, bankers, insurers, experts and medical practitioners.
- HM Revenue and Customs, government agencies, regulators or other authorities.
We may have to share your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. International Transfers
We do not transfer your personal data outside the European Economic Area (EEA) unless your specific matter requires that we do or unless it is necessary due to your geographic location and you have given your prior consent.
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients for tax purposes.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection law in relation to your personal data, including the right to request access, correction, erasure, restriction of processing, transfer of your personal data, to object to processing, and to withdraw consent where we are relying on consent.
You will not usually have to pay a fee to access your personal data or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. We try to respond to all legitimate requests within one month.
If you have questions about this privacy policy, please contact us at info@msvisasandimmigration.co.uk or write to MS Visas & Immigration Ltd, Suite C, 32 Thorpe Wood, Thorpe Wood Business Park, Peterborough, PE3 6SR.